Return Policy

Registered Entity: Smonic

Registered Entity: Proprietorship

Registered Address: 12/550 Batra Colony, Sonipat, Haryana 131001, India

GST: 06GRYPB4227F1ZM

Contact Email: sales@smonic.com

Contact Phone: +91 93333 93434

Governing Jurisdiction: Sonipat, Haryana, India

Effective Date: 18/10/2025

Jurisdiction: Sonipat, Haryana India

PREAMBLE: BINDING LEGAL AGREEMENT

This Comprehensive User Service Agreement & Official Company Policies document (hereinafter referred to as the “Agreement”) constitutes a valid, binding, and enforceable contract between Smonic (hereinafter referred to as “the Company,” “we,” “us,” or “our”) and any natural or legal person, or duly authorized representative thereof, who accesses, browses, registers an account on, or places an order through the website www.smonic.com (hereinafter referred to as “the Site”). Such person shall hereinafter be referred to as “the User,” “you,” or “your.” By engaging in any of the aforementioned actions, the User expressly affirms, declares, and acknowledges that they have carefully read, fully understood, and irrevocably accepted, without limitation or qualification, all terms, conditions, covenants, representations, obligations, and stipulations set forth herein. This Agreement constitutes the entire understanding between the parties and supersedes all prior or contemporaneous agreements, representations, warranties, assurances, and understandings, whether oral or written, relating to the subject matter hereof. Any User who does not agree to be bound by the terms of this Agreement in its entirety is hereby expressly prohibited from accessing or using the Site in any manner whatsoever.

ARTICLE 1: DEFINITIONS

1.1 Agreement – This entire document, including all amendments, annexures, schedules, and linked policies.
1.2 User / Customer – Any person accessing the Site, creating an account, or placing orders.
1.3 Products – Books, stationery, merchandise, or digital goods listed for sale.
1.4 Non-returnable (NR) Products – Items marked as “Non-returnable,” “Final Sale,” or equivalent on product pages (e.g., exam prep material, clearance stationery).
1.5 Personal Data – Data as defined under the DPDP Act, 2023, relating to an identifiable individual.
1.6 User Account – A registered profile created by a User to access services and purchase Products.
1.7 Business Day – Monday to Friday, excluding declared public holidays in Haryana, India.
1.8 Force Majeure Event – Circumstances outside the Company’s reasonable control (e.g., natural disasters, strikes, government restrictions, pandemics).
1.9 Manifest Error – Obvious errors in description or pricing that a reasonable person would recognize.
1.10 Third-party Partners – Courier services, payment gateways, vendors, publishers, or other authorized affiliates engaged to provide services.
1.11 Digital Products – E-books, gift cards, or downloadable material, if offered.
1.12 Bulk / Wholesale Order – Orders exceeding 100 Units, classified by the Company as non-retail.

ARTICLE 6: CANCELLATION, RETURN, AND REFUND POLICY

This policy is absolute, strictly enforced, and a material condition of this Agreement.

6.1 Cancellation by User

• Permitted only before dispatch.
• Once marked “Dispatched/Shipped,” cancellation not allowed.

6.2 Cancellation by Company

• Company may cancel for reasons including:
  • Suspected fraud.
  • Stock unavailability.
  • Manifest Error in pricing/description.
  • Violation of terms.
• Refunds issued for all Company-initiated cancellations.

6.3 Non-returnable (NR) Products

• Clearly identified as “Non-returnable” on product pages.
• Examples: Competitive exam books, clearance stationery, digital downloads, customized products.
• Sale of NR Products is final and binding.

6.4 Return Eligibility (for Returnable Products)

• Returns accepted only if:
  • Item is damaged in transit.
  • Item is defective.
  • Wrong product delivered.
• Must be reported within 48 hours of delivery.

6.5 Mandatory Evidence Requirement

• Claims must include:
  • Order ID.
  • Clear unboxing video (uncut, unedited) showing packaging and defect/damage.
• Claims without valid video evidence = automatically invalid.
• Any video that is cut, edited, or unclear will render the claim automatically invalid.

6.6 Return Conditions

• Item must be unused, in original packaging, with all manuals, tags, and accessories intact.
• Tampered, used, or altered items not accepted.

6.7 Refunds

• Refunds processed within 7–10 Business Days after QC inspection.
• Refunds credited to original payment method only.

6.8 Deductions (if not Company’s fault)

• Forward & reverse shipping charges deducted.
• Restocking/handling fee up to 15% of product value may be applied.

6.9 Exchanges

• Subject to stock availability.
• Otherwise refund issued as per above rules.